Return & Refund Policy

Return and Refund Policy for REWYNE

At REWYNE, we are dedicated to your satisfaction with our premium skincare products. Our return and refund policy is designed to be straightforward and customer-friendly. Please review the details below to understand our process for returns and refunds.

Eligibility for Returns and Refunds

Timeframe: Returns and refunds are accepted within 30 days from the date of delivery.
Condition: Products must be unopened, unused, and in their original packaging with all seals intact to qualify for a return or refund. For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
Proof of Purchase: A valid order number or proof of purchase (e.g., receipt or confirmation email) is required to process any return or refund.

Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

Opened or used skincare products.
Products damaged due to misuse, improper storage, or mishandling.
Gift cards, promotional items, or free samples included with your purchase.
Products purchased through third-party retailers (returns and refunds must be handled through the original point of purchase).

Return and Refund Process

Initiate a Return: Contact our customer support team at info@rewyne.com within 30 days of delivery. Provide your order number and a brief reason for the return.
Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Ship the Product: Securely package the item in its original packaging, include the RMA number, and ship it to the provided return address using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Inspection and Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days. You will be notified via email when the refund is issued.

Refund Details

Full Refunds: Eligible for unopened, unused products returned within 30 days. Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Defective or Incorrect Items: If you receive a defective or incorrect product, contact us within 7 days of delivery with your order number and photos of the issue. We will provide a prepaid return label and issue a full refund or replacement upon receipt and inspection.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to product availability. To exchange an eligible product, follow the return process and place a new order for the desired item. A refund for the returned item will be processed once it is received and inspected.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@rewyne.com with your order number and photos of the issue. We will arrange a replacement or full refund and provide a prepaid return label if needed.

International Returns and Refunds

For international orders, customers are responsible for return shipping costs and any applicable customs or import fees, unless the return is due to a defect or an error on our part. Please contact our customer support team for specific instructions.

For any questions or assistance with returns and refunds, our customer support team is here to help:

Email: info@rewyne.com
Hours: Monday–Friday, 9:00 AM–5:00 PM [GMT+8]

We are committed to providing you with high-quality skincare and exceptional service. Thank you for choosing REWYNE!