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Shipping Info

Shipping Information for REWYNE

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At REWYNE, we strive to deliver your premium skincare products quickly and reliably. Below is everything you need to know about our shipping process.

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Shipping Destinations

 

We proudly ship to addresses within the United States and select international destinations. Please check our Shipping Destinations page or contact customer support at info@rewyne.com to confirm availability in your region.

 

Shipping Rates

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  • Hong Kong:

    • Standard Shipping (3–7 business days): Free on orders over $500
       

  • International:

    • Shipping rates vary by destination and will be calculated at checkout. Additional customs, duties, or taxes may apply, which are the responsibility of the customer.

 

Note: Shipping rates and delivery times are estimates and may vary due to holidays, weather, or unforeseen circumstances.

 

Processing Time

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  • Orders are typically processed within 1–2 business days from the time of purchase.

  • Orders placed after 12:00 PM [GMT+8] may be processed the following business day.

  • You will receive a confirmation email with tracking information once your order has shipped.

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Delivery Times

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  • Hong Kong:

    • Standard: 3–7 business days
       

  • International: 7–21 business days, depending on the destination and customs processing times. Delivery times are estimates and begin after the order has been processed.

 

Order Tracking

 

Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website or by visiting the Order Tracking page on our website.

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Shipping Carriers

 

We partner with trusted carriers such as SFExpress, USPS, FedEx, and DHL to ensure reliable delivery. The carrier used will depend on your location and selected shipping method.

 

International Shipping

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  • International orders may be subject to customs fees, import duties, or taxes, which are determined by the destination country and are the responsibility of the customer.

  • Please ensure your shipping address is complete and accurate, as we are not responsible for delays or additional costs due to incorrect address information.

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Lost or Damaged Shipments

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  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery at info@rewyne.com with your order number and photos of the damaged items. We will arrange a replacement or refund.

  • Lost Shipments: If your order does not arrive within the estimated delivery window, contact us, and we will work with the carrier to locate your package or provide a resolution.

 

Contact Us

 

For any questions about shipping or to check the status of your order, our customer support team is here to assist:
 

 

Thank you for choosing REWYNE. We’re excited to bring our skincare solutions to your doorstep!

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